We have received calls on our land line as well as on all three cell numbers telling us our warranty is running out on the car. I was concerned the first time since we purchased a new car last year and the warranty should not be running out. Here is a statement from GM on this.
There are some independent companies who may be marketing extended warranty coverage to you by communicating that your vehicle's base warranty is about to expire.
The Canadian federal and provincial authorities have warned that some of these calls could potentially be fraudulent, given that they ask for credit card and other personal information. While the independent businesses that solicit your business via telemarketing communications or other means do have a right to operate within the confines of the law, customers who suspect deceptive practices should be encouraged to report the incident to the Canadian Anti Fraud Centre (Phonebusters). Phonebusters can be contacted at 1-888-495-8501.
We would like to affirm that GMCL privacy policy prohibits the sharing of consumer data, and that these independent companies are not endorsed by GMCL or any of our dealerships/retail facilities. If you need information about your vehicle warranty please consult your owners' manual or the gm.ca website.
If you are interested in an extended warranty for your vehicle, our GMCL Dealers/Retailers are authorized to offer you the only GM approved warranty, the General Motors Protection Plan (GMPP)/Saturn Service Plan(SSP). GMPP/ SSP have a convenient no-interest payment plan and are honoured at any GM Dealer/Retailer in Canada and the U.S.
If you have further inquiries please contact the General Motors Customer Communications Centre at, 1-800-263-3777 for English or 1-800-263-7854 for French.
Sincerely,
Jennifer A. MacDonald
General Motors of Canada Ltd.
Director - Service Operations
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