Monday, March 16, 2009

Billing/Customer Service Stupidity II - Cogeco

 

Bell was last week. Cogeco is this week.

A few months ago I changed my Cogego (cable) billing to be automatically taken from my credit card.

Now, I realize that I have not been getting statements. I need the statements because MPOW reimburses me for my online access charges.  I look all over Cogeco’s web page and there is no place to view your account, download statements, or even view statements.

I call them. I cannot have statements if I have any type of automatic payment plan. They can email me the statement but I have to call them to request it each month.

Cogeco 1

Environment 0

So, now to get a stetment, I have to have them mail it to me and I have to pay it manually each month.

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