Emma’s science report - soap

Dealing with items (crap) with memories

 

The carpet installers come on Tuesday. We have to move all the furniture out of the bedrooms. During this process we are getting rid of all the clutter and crap that has piled up over the years. But what to do with the stuff you want to keep, but have no real reason for keeping.

My solution, take a picture, then toss the stuff.

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My Warranty is running out ??

 

We have received calls on our land line as well as on all three cell numbers telling us our warranty is running out on the car. I was concerned the first time since we purchased a new car last year and the warranty should not be running out. Here is a statement from GM on this.

There are some independent companies who may be marketing extended warranty coverage to you by communicating that your vehicle's base warranty is about to expire.
The Canadian federal and provincial authorities have warned that some of these calls could potentially be fraudulent, given that they ask for credit card and other personal information. While the independent businesses that solicit your business via telemarketing communications or other means do have a right to operate within the confines of the law, customers who suspect deceptive practices should be encouraged to report the incident to the Canadian Anti Fraud Centre (Phonebusters). Phonebusters can be contacted at 1-888-495-8501.
We would like to affirm that GMCL privacy policy prohibits the sharing of consumer data, and that these independent companies are not endorsed by GMCL or any of our dealerships/retail facilities. If you need information about your vehicle warranty please consult your owners' manual or the gm.ca website.
If you are interested in an extended warranty for your vehicle, our GMCL Dealers/Retailers are authorized to offer you the only GM approved warranty, the General Motors Protection Plan (GMPP)/Saturn Service Plan(SSP). GMPP/ SSP have a convenient no-interest payment plan and are honoured at any GM Dealer/Retailer in Canada and the U.S.
If you have further inquiries please contact the General Motors Customer Communications Centre at, 1-800-263-3777 for English or 1-800-263-7854 for French.
Sincerely,

Jennifer A. MacDonald
General Motors of Canada Ltd.
Director - Service Operations

Andrew

 

AJ got a hair cut

Before

After

Billing/Customer Service Stupidity II - Cogeco

 

Bell was last week. Cogeco is this week.

A few months ago I changed my Cogego (cable) billing to be automatically taken from my credit card.

Now, I realize that I have not been getting statements. I need the statements because MPOW reimburses me for my online access charges.  I look all over Cogeco’s web page and there is no place to view your account, download statements, or even view statements.

I call them. I cannot have statements if I have any type of automatic payment plan. They can email me the statement but I have to call them to request it each month.

Cogeco 1

Environment 0

So, now to get a stetment, I have to have them mail it to me and I have to pay it manually each month.

Billing/customer service stupidity – Bell Canada

 

I noticed on my latest phone bill that i was paying $7.95/month for a long distance plan and was making 1-2 long distance calls per month. So, my plan was costing me 4-5 times what my long distance was.

So, I call Bell to have it removed. He looks at my account and tells me for about $15/month less, I can have 5 calling features if I change to a different package. Then he gives me another $5/month off because we have a Bell Mobility cell phone. Then he offers me an additional $5/month off if I commit to 2 more years with Bell.

Nice of them to tell me!!

So we now have:

• Call Display
• Call Answer Message Manager
• Visual Call Waiting
• Call Privacy
• Ident-a-call

Andrew is now 13 years old

 

Andrew’s birthday was Today.

He is now a teenager.

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My Happy Camper story

We are cleaning out and decluttering. I decided I could finally get rid of some of the baby things. When I was looking for a picture of the “Happy Camper” for my note to Freecycle I found that it had been recalled. Here are my steps to get a repair kit.

1. call phone number on US government web site
2. that number is out of service and a new one is provided
3. call new number. they tell me to look on web site www.evenflo.com
4. look on web site for recall info. The info there tells me to call a phone number. Same number as in point 1.  However, it does have a Canadian number.
5. call Canadian number.
6. after listening to a very long long message, press 4
7. Very very slow talking women on line wants model number. I don’t have model number. She gets snippy but she starts talking faster. All I want to know at this point is if it is even worth looking for the number. Is a recall kit still available for a 13 year old item? She finally says it is available.
8. send email to Albert asking him to look for model number.
9. he sends it.
10. call Evenflo again. This time I get a nice lady who who speaks at a human rate and promises to send the repair kit immediately.

So, in a few weeks a repaired “Happy Camper” will be offered on Oakville Freecycle.

I am a winner!!

 

Just received this email:

Thank you for participating in SLA’s 23 Things. I am pleased to inform you that you are the recipient of $100 for completing all 23 Things. The prizes were generously donated by Dialog and Dow Jones.

At the SLA Leadership Summit in Savannah, 23 names were drawn from a hat and the 23 Things winners were announced to resounding applause. In addition to $100, you will also receive a PDF certificate of completion signed by SLA 2008 President Stephen Abram and CEO Janice Lachance to show [to] your management!

Congratulations on completing all 23 Things! Your hard work is an inspiration to our members and your new skills will be a benefit to you and your organization.

Sincerely,

Stacey Bowers