Valerie Potter and Greg Warchol were married today, May 25, 2008.
Friday, May 30, 2008
Saturday, May 24, 2008
Emma and soccer
Emma is on two soccer teams at the moment. Her regular Oakville team and her high school team.
The high school team had a tournament on Friday. Her school, White Oaks Secondary School, won the tournament!
Sunday, May 18, 2008
Casper's Graduation
It is official.
Casper is now a certified Seeing Eye Dog with Canine Vision Canada.
He is heading to Newfoundland. His partner is Bruce.
Congratulations to them both!!
Bell Mobility and the washed up cell phone
Due to an oversight, one of our Bell Mobility cell phones was washed and dried in the washer and dryer. Let's just say it does not work anymore. Since this phone was on a 3 year contract and was about 3 months old, we transferred the contract to an existing "pay as you go" phone we had. The "pay as you go" phone now does not exist. But the account still does. It was on automatic payment from the credit card. We went to NY just before the "accident" and used the phone. By Bell Law we have to keep the credit card active for 90 days after that usage.
OK, I can live with that.
It is now 90 days later (yesterday actually)
Hubby called them yesterday and after a long long time on the phone was unable to get out of automatic phone hell and never did get a person. Now this is intolerable. Never being able to figure out how to get a real person.
Today I call. I am the heavy artillery in these situations. I don't take no for an answer. I am now on hold with them. Going on 5 minutes now. I was in phone hell but eventually got a person by hitting so many # keys that the system barfed me over to a real person. I could have been hung up on as well, but this particular system, sent me to the people.
Real Person (RP) has now cancelled the credit card automatic payment but, when I ask, he tells me Bell took a payment off a month ago. Since the phone has been dead and nonexistent (and they knew that) for well over a month, I want that money back. RP says he cannot do it. RP insists. It is impossible. IMPOSSIBLE. I explain in my "voice of finality" that nothing is impossible if you actually want to do it.
I ask for a supervisor. Off he goes to find one and I am still waiting. 7 minutes on hold and finally a supervisor.
Mr. Cormier, the supervisor also says he cannot do it. It is impossible. IMPOSSIBLE. I also tell him that nothing is impossible if they really want to do it. They just don't want to do it.
My only recourse, according to him, is to send snail mail to the executive office. I inform him that is unacceptable. That I want my money back.
I asked for a credit on my land line. NO, that is Bell, he is Bell Mobility.
I then asked for a credit on my cell phone. Amazingly he tells me he CAN do that. After I get back in my chair (I fell out in surprise, you see) I shout HOORAY.
So then he tries to put the credit on my daughter's phone, but I get that straightened out.
Bell Mobility 0
Carolyne 1
We have one Rogers cell phone and two Bell cell phones. After this, the mix may change when our Bell contracts are up.
Suggestions for Bell Mobility
1. have an option for talking to a person -- a real person!!!
2. offer other options, don't make the customer come up with them.
3. don't make me write a snail mail letter to your executives. Let me call them, or email them. They should be willing to talk to customers, not avoid them.
Tuesday, May 13, 2008
Saturday, May 10, 2008
Edmonton as of Saturday - noon
Thursday we arrived at the Hamilton airport about 2 hours before we needed to be there. They are doing some renovations and the waiting area is completely different than we remembered it. The flight was good, nothing exceptionally interesting happened, though Detroit did beat Philadelphia 4 to 1.
We arrived in Edmonton at around 8:40 local time, it felt like 10:40 to us. When we finally arrived and were settled in our room at the Grant MacEwan residence it was almost 1 am for us.
Friday was an uneventful day. We slept in. Carolyne has a migraine. Then we visited Grandma around 1:30. She had a hair appointment at 2:00 so we waited for her to come back.
Off to the Buijs household to check in -- we just stayed out of everyone's way!
We went shopping for earrings and necklaces for the wedding tomorrow. Dinner at Boston Pizza. As you can tell it was very good and nothing was left.
Early to bed because tomorrow is the big day.
Peter Buijs
is getting married to
Maryanne Loney!
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